# Asking for support

{% hint style="warning" %}
Please, do not send you support request in PM.\
It's not a privacy problem, it's because your issue and the related solution could be helpful to other users in the future.\
If you send me a PM, I will ask you to post your request on the public forum.
{% endhint %}

### Submitting a support request

1. First, be sure you have the [**Write debug info to log.txt**](/four-seasons/using-four-seasons/control-panel.md#buttons) option enabled.
2. Now restart X-Plane and try to apply the seasons as desired.
3. Stop the simulator.
4. Post a support request on the [dedicated forum thread](https://forums.x-plane.org/index.php?/forums/topic/147671-four-seasons/), explaining your problem and attaching the log.txt file.\
   \&#xNAN;*Note: you can find the log.txt file on the X-Plane root folder*

{% hint style="info" %}
**Without the log.txt file I (and others) cannot help you.**\
**No file, no help.. simple as that.**
{% endhint %}


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